

.png?width=1500&name=MicrosoftTeams-image%20(178).png)


%20(3).webp)


Dean Ellis
Founder and Director,
Rec4Tech
Dean Ellis brings more than 12 years of experience in the technology channel, including running an MSP with a team of 15 engineers. As Founder and Director of Rec4Tech, he has supported more than 450 technology placements, primarily within MSP environments across Help Desk and leadership roles.
Dean also works as a People and Culture consultant with MSPs, helping business leaders navigate the challenges of building strong teams, developing workplace culture and supporting sustainable growth. His perspective combines hands-on MSP leadership experience with practical insight into the people, talent and leadership challenges facing the technology channel.
Day 2 Keynote: Attracting and Retaining Talent When the Pressure Is High
With talent shortages, rising expectations and AI reshaping the skills MSPs need, building and retaining strong teams has never been more important.
Dean Ellis will share practical strategies for creating resilient, engaged teams, preventing burnout and preparing for changing workforce demands. Attendees will take away actionable ideas to strengthen their people strategies and support sustainable business growth.
9:30am | Departure from Sydney
Coaches depart Central Station, Sydney, arriving at Château Élan in the Hunter Valley at midday.
12:30 – 2:30pm | VIP Lunch & Leadership Session
VIP lunch. Delegates will enjoy a gourmet lunch as part of a facilitated session featuring one hour of content focused on leadership and the evolution of the modern channel.
2:30 -4:00pm | Choose Your Afternoon Activity
Delegates can choose from three on-site experiences: a game of tennis, relaxation by the pool, or Swing & Sip — a session at the driving range accompanied by drinks.
4:00 – 5:00pm | Downtime & Get Ready for the Evening
Time to unwind, freshen up and prepare for the evening’s activities.
5:00 – 5:45pm | Sponsor One-on-One Meetings
Dedicated time for delegates to connect with sponsors through one-on-one meetings and meaningful conversations.
5:45 – 8:00pm | Outdoor Dining Experience
Enjoy a relaxed twilight dining experience featuring American and Mexican-inspired market stalls, weather permitting.
8:00 – 9:30pm | Trivia & Wine Tasting
Enjoy a guided tasting of seven rare Hunter Valley wines, led by a sommelier, with the stories behind each bottle. Between tastings, teams will compete across three rounds of trivia, featuring general knowledge, wine and a special techpartner.com round - with the option to include fun facts and inside jokes about the company. Expect a lively mix of discovery, laughter and friendly competition, with no prior wine knowledge required.
9:00 – 9:30pm | Post-Dinner Networking at Spikes Bar
Round out the evening with drinks and relaxed networking at Spikes Bar
8:00 – 9:30am | Breakfast Session
Enjoy a plated breakfast and a final session with Dean Ellis.
MSP leaders are expected to keep performance high while facing tight talent markets, changing client expectations and rapid advances in AI. How can they attract and retain good people without burning out the teams they already have?
Drawing on his experience as an MSP owner, technology recruiter and People and Culture consultant, Dean Ellis will explore practical ways to build engaged, resilient teams. The conversation will cover creating psychologically safe workplaces where people can speak up and ask for support, recognising the conditions that contribute to burnout, and adapting to changing skills needs.
Looking ahead to 2027, Dean will also discuss how AI is reshaping the capabilities MSPs need, what leaders can do to help their teams keep pace, and how to respond to ongoing skills shortages. Attendees will leave with practical ideas to take back to their businesse
10:00am | Departure for Sydney
Coaches depart Château Élan, with arrival back in Sydney expected at approximately 12:00 pm.